Omvichat brings your website chat, WhatsApp, Telegram, Messenger, Instagram, email and calls into one inbox, next to what your own systems know about the customer. And an AI assistant that knows when to hand over.
Everything a support team needs to answer fast and right, in one place, on desktop and on the phone.
Chats from your site, messaging apps and email land in one queue, routed by department, language and who is free. Each chat carries its channel's logo, so nobody answers in the wrong voice.
Connect your own systems and the customer's details open next to the conversation, with actions your team can take without leaving it.
Answers from your own articles, and passes the chat to a person, with a summary, when the topic needs one.
WhatsApp calls ring every online agent. The first to answer takes it, no phone system needed.
Customers write in theirs, agents read in theirs. Replies are translated back.
The console runs as an app on the phone. New chats, messages and calls arrive as notifications, even with the screen off.
Turn a chat into a ticket, follow up by email, and see response times, traffic and campaigns in one place.
Three examples of how a team can put Omvichat to work.
A customer asks on WhatsApp why a transfer has not arrived. The agent sees the verified customer, the transfer and its status next to the chat, and answers in one message instead of three.
An international patient sends photos and questions on WhatsApp before travelling for treatment. The coordinator replies in their own language, the patient reads it in theirs, and the documents stay with the patient's history.
A traveller writes on Instagram from an airport at midnight. The on-call agent's phone shows the message even while asleep, the booking opens beside the chat, and a WhatsApp call follows if it is faster.
Illustrative scenarios, not customer case studies.
One line of code. Your colours, your logo, your welcome message.
<script src="https://my.omvichat.com/w.js" data-site="pk_…">WhatsApp, Telegram, Messenger, Instagram and email, each from its own settings page.
Settings › ChannelsPoint Omvichat at your own system and the customer's details appear beside every chat.
GET /customers/{id}Card and account numbers are masked before anything reaches the AI. Phone numbers show their last four digits.
Signed-in customers are confirmed with a short-lived token from your platform.
Agents, supervisors and admins each see what their role allows.
Transcripts, notes and call logs stay with the customer's history.
Chat, messaging apps, calls, AI and a HelpDesk, connected to the systems you already run.